LADWP Billing Settlement

Certain Customers of the Los Angeles Department of Water and Power
May Claim Settlement Benefits
This Class Action Settlement May Affect Your Rights

   


Please be advised that the claim filing deadline in the Jones v. The City of Los Angeles (LADWP) class action settlement, was June 5, 2017.  The claims period is now closed for all class members with the exception of those class members who have received a notification letter advising that their account has a pending field work investigation.  Instructions on how to file a field work investigation claim for damages will be provided with the field work determination letter sent to customers upon completion of their field work investigation.


The Settlement resolves a lawsuit concerning complaints arising out of customer overbilling and other billing errors by the Los Angeles Department of Water and Power ("LADWP") that were caused by, and are related to, the defective implementation of the LADWP’s new billing system and/or damages incurred by customers’ participation in the LADWP’s solar incentive program. If you are an LADWP customer who was overcharged for electric, water, sewage or sanitation services or were otherwise damaged between the dates of September 3, 2013, and December 30, 2016, and who is entitled to credits or refunds for electric, water, sewage or sanitation services and/or for participation in the LADWP’s solar incentive program between February 13, 2010 and December 30, 2016, you may be eligible to obtain Settlement benefits.

On July 7, 2017, the Court held the Final Approval Hearing, at which time the Court approved the Settlement.  Claims continue to be reviewed for completeness and adjudicated.  You will be informed of the determination of your claim if your claim was complete; otherwise you will receive a letter from the Settlement Administrator requesting additional information to complete the claim.

If you have questions about the Settlement, please call the Settlement Administrator at 844-899-6219.

For non-Settlement related inquiries regarding your utility bill or account please call the LADWP at 1-800-DIAL-DWP.

Please read the Notice for additional information about this settlement.

 

SUMMARY OF IMPORTANT DATES AND DEADLINES:


Preliminary Approval December 30, 2016
Class Notice Date April 4, 2017
Last Day To Submit A Claim Form (for all Settlement Class Members except Field Work Customers) June 5, 2017
Last Day To Submit A Claim Form (for Field Work Customers) 60 days from date of Field Work Determination Letter
Last Day To Opt Out June 5, 2017
Last Day To Object June 5, 2017
Last Day To Seek Special Master Review (for Pre-Identified Non Claims Made Class Members) May 4, 2017
Last Day To Seek Special Master Review (for Pre-Identified Claims Made Class Members, Omnibus Class Members) 30 days from date of claim determination letter
Last Day To Seek Special Master Review (for Field Work Customers) 30 days from date of claim determination letter
Last Day To Contest Special Master’s determination (for all Settlement Class Members that have requested a review by the Special Master) 30 days from date of Special Master’s determination letter
Last Day to File Notice of Appearance June 5, 2017
Final Approval Hearing July 7, 2017 at 9:00 a.m.